Refund policy

Return & Refund Policy

Effective Date: August 12, 2026

At Quadri Decor, we carefully inspect and pack every product before dispatch. However, if you receive a damaged, defective, or incorrect product, we are here to help.

1. Eligibility for Return/Replacement

You may request a return or replacement if:

  • The product is damaged or broken during delivery.
  • You received a defective or non-functional product.
  • You received a wrong product or an item different from what you ordered.
  • The product is missing any essential part/accessory included with the order.

Return/replacement requests must be submitted within 48 hours of delivery.

2. Unboxing Video Required

For damaged, broken, or incorrect products, customers are required to provide:

  • A clear unboxing video showing the package from the beginning of opening.
  • Clear photos/videos of the damaged or defective product.
  • Order details.

This helps us verify damage that may have occurred during transit.

3. Non-Returnable Situations

Returns or replacements may not be accepted if:

  • The product has been used, modified, or damaged by the customer.
  • Damage occurred due to improper handling or installation.
  • The customer changes their mind after receiving the product.
  • The product is returned without prior approval from Quadri Decor.
  • The return request is submitted after the specified return period.

4. Replacement

If your claim is approved, we may provide a replacement product at no additional product cost, subject to availability.

If the same product is unavailable, we may offer an alternative resolution or refund, as applicable.

5. Refunds

If a refund is approved, the refund will be processed after verification of the returned product/claim.

For prepaid orders, the refund will generally be made to the original payment method.

For COD orders, we may request valid bank account/UPI details to process an approved refund.

Please allow 5–7 business days for the refund to reflect after it has been processed by us. Actual credit time may vary depending on your bank or payment provider.

6. Return Shipping

If the return/replacement is due to a damaged, defective, or incorrect product, Quadri Decor will arrange or cover the applicable return shipping, subject to verification.

Returns due to customer preference or change of mind are not accepted.

7. How to Request a Return or Replacement

To request a return or replacement, contact us within 48 hours of delivery:

Email: akediting007@gmail.com
Phone/WhatsApp: 9694623933

Please include your Order ID, name, issue details, photos, and unboxing video where applicable.

Quadri Decor reserves the right to verify each claim before approving a return, replacement, or refund.

Note: This policy does not limit any rights available to customers under applicable Indian consumer-protection laws.